Fully managed
- Strategy
- Stadtler Tech
- Help desk
- Stadtler Tech
- Security
- Stadtler Tech
Internal IT plus MSP support
Co-Managed IT Services
Co-managed IT means your internal IT team stays in place, and Stadtler Tech works alongside that team instead of replacing it. You keep the systems and decisions you want to keep. We take overflow tickets, specialized work, monitoring, security, projects, backups, and Microsoft 365 support.
01Your team
02Shared responsibilities
03Stadtler Tech
A connected approach to your business technology
We do this from our only office, in Yorkville, IL 60560, for businesses across Cook, DuPage, Grundy, Kane, Kendall, and LaSalle Counties. If you have little or no internal IT, fully managed IT services may be the cleaner fit.
1998 Jim’s managed IT experience began6 Illinois counties servedYorkville our only office, with on-site visits
What co-managed IT means
In a fully managed model, Stadtler Tech is the primary IT department. In a co-managed model, your team keeps strategy and day-to-day priorities, and we add capacity. The split below is the usual shape. The agreement defines the actual split.
Co-managed
- Strategy
- Your IT
- Help desk
- Shared
- Security
- Shared
How the partnership works
Start with the work your team cannot consistently cover: one person covering several sites, a queue full of password resets, or strong infrastructure skills with no time left for security and Microsoft 365.
- 1 Discovery We map staffing, tools, vendors, and the tickets that keep coming back.
- 2 Division of labor Your team keeps the decisions it wants. We take an agreed share of endpoint work, backups, escalation tasks, or projects.
- 3 Shared docs Both sides see the same alerts, contacts, and maintenance notes.
- 4 Regular reviews We revisit the split as the business grows so the partnership stays useful.
Evaluate Kaseya 365 alongside your internal IT team
Considering new tools for endpoint or user protection? Explore Kaseya 365 cybersecurity solutions with your IT lead. Review existing licensing and protection first, then agree who owns configuration, alert review, response, and recovery before introducing new products.
Where we usually help
The examples below identify possible areas of shared work. Each one is scoped in writing, including which tickets stay with your team.
Overflow help desk
Password, device, and new-hire support when volume spikes, so your staff can stay on projects.
IT supportSpecialized expertise
Firewall reviews, monitoring, identity, and security work without hiring a specialist for each skill.
CybersecurityProjects, backups, and Microsoft 365
Moves, migrations, backup checks, and Microsoft 365 admin, with notes handed back to your team.
Office 365Who owns what
Co-managed IT fails when nobody knows who owns the firewall, who approves access, or who closes a ticket. This is a typical split. The agreement defines the actual split.
| Area | Your IT | Stadtler | Shared |
|---|---|---|---|
| Firewall | Approves changes | Reviews and recommends | Documented rules |
| Endpoints | Priorities | Patching and onboarding | New-hire process |
| Microsoft 365 | Policy | Day-to-day admin | User access |
| Backups | What must come back | Checks and restore tests | Recovery plan |
| Help desk | Systems you keep | Overflow tickets | Escalation path |
Want a straight answer on fit?
Call 630-233-4694 or book a free consultation. We will look at your setup and recommend a practical next step.
How escalation moves
Before go-live we agree where a ticket starts, who takes it, and when a vendor is called. Both teams work from the same notes: recent changes, admin contacts, and backup status.
- UserSubmits the issue in the agreed place.
- StadtlerTakes the ticket types assigned to us.
- Your ITOwns the systems your team kept.
- VendorBrought in only with your approval.
Planned
Severity levels and contact paths are written down before an outage.
Urgent
Critical issues outside business hours follow the coverage in your agreement.
After
A short note records what happened so the same issue is less likely to repeat.
Is co-managed right for you?
Review whether the business needs a fully managed provider or a defined share of work alongside the internal team. Some companies also start with IT consulting services when they need an assessment before choosing a model. Manufacturers with one strong generalist often pair this page with manufacturing IT support.
Co-managed is the better fit
You want to keep the person employees already trust, and the gap is capacity or a specialty.
You have internal IT you want to keep
Ticket volume or project backlog exceeds current capacity
You need specialty help without a full-time hire for every skill
You want clearer monitoring, backups, and security coverage
Fully managed may make more sense
There is no internal owner, support is only break-fix, or you want one accountable partner.
No dedicated internal IT staff
Support is reactive and undocumented today
Leadership wants a single primary IT partner
A key person left and you want one owner, not a split
Local partnership
On-site work comes from Yorkville when the job needs someone in the building. Co-managed support covers the same six counties as our other services. Naperville context is on Naperville managed IT, and the full list is on areas served.
Cook
Served from Yorkville
DuPage
Served from Yorkville
Grundy
Served from Yorkville
Kane
Served from Yorkville
Kendall
Office in Yorkville
LaSalle
Served from Yorkville
How a conversation starts
Bring ticket volume, the systems your team owns, and the work that keeps slipping. The consultation is 30 minutes, free, by phone or video. Book a free consultation or call 630-233-4694.
- 1 Consultation We listen for overflow, security, projects, backups, or Microsoft 365.
- 2 Assessment Tools, ownership, and the pain points that repeat.
- 3 Plan Co-managed or fully managed, said plainly.
- 4 Start Implementation that leaves your team's authority intact.
Frequently asked questions
Co-managed IT is a partnership where your internal IT team remains in place and an MSP like Stadtler Tech works alongside them. We provide overflow support, specialized expertise, monitoring, security help, projects, backups, and Microsoft 365 assistance under agreed roles.
No. Co-managed IT is designed to support internal IT, not sideline it. If you actually need a fully outsourced model, we will discuss managed IT services instead so expectations stay honest.
Common shares include overflow help desk tickets, endpoint and patch maintenance, backup checks, Microsoft 365 administration, security improvements, network projects, and escalation support. Exact scope is written down for your account.
Before go-live we define who owns which systems, which ticket types we handle, and how urgent issues are routed. During incidents we use those paths so users are not bounced between two unclear queues.
Define the service hours and any additional escalation coverage in the working agreement. The plan should name the responder, supported systems, approval authority, and expectations; outside-hours response is not implied by a co-managed arrangement.
Choose fully managed IT when you have little or no internal IT ownership, want one primary partner for day-to-day support, or prefer not to split responsibility after staff turnover. We can help you compare both models in a free consultation.
Yes. Microsoft 365 administration, migrations, backup verification, and recovery planning are common co-managed workstreams. See our Office 365 and disaster recovery service pages for related detail.
From our Yorkville, IL office we serve Cook, DuPage, Grundy, Kane, Kendall, and LaSalle Counties. Call 630-233-4694 or book online to discuss your locations.
Practical guides for your next decision
What Are Managed Security Services? Scope, Costs, and QuestionsUnderstand managed security services, compare coverage and responsibilities, and ask better questions before choosing a security provider for your business.Managed Endpoint Security: What Gets Done, and Who Does It?See how managed endpoint security works each day, from device onboarding to alert response, and use a checklist to compare provider coverage and reporting.How to Build a Business Technology StrategyBuild a useful technology roadmap with clear business goals, a simple priority scorecard, a realistic budget, and a practical first 90 days for your team.
Build a co-managed IT partnership
Tell us what your internal IT team owns today and where the gaps are. Stadtler Tech will help you decide whether co-managed or fully managed support is the cleaner fit. Book your free consultation or call 630-233-4694.